There tends to be 2 levels of support that sites require.
The first is drop everything, “I’m under DDoS attack”, “all my content has disappeared”, “I’m only seeing server errors”, “I’m being swamped with spam”, “I can’t post” or “my sites been blacklisted”.
Don’t panic, collect everything together that you can, your hosting, cPanel, ftp and registrar logins, when you noticed the issue, anything that was recently changed.
Quite often “I’m under DDoS attack” actually turns out to be some recently installed plugin that can be disabled in 5 minutes. So try not to assume, just collect the facts. Whatever it is, unless the hosting company themselves have some data corruption, recovery is usually complete and swift (except for blacklistings, as companies like Google work at their own pace).
The second type of support issue is “my sites slow” or “I want to be able to…”
While I do need to make a living, if I can solve your issue by pointing you in the right direction to a simple solution most users can take ownership of themselves, I will, but for larger issues, I can pretty much work on any site or hosting issue, and my rates are low, or I will point you in the direction of someone better suited.
You can use this secure form to contact me.